Ordering & Shipping
Ordering & Shipping
What is PRE-ORDER?
All personalized jewelry, custom orders, items with a 1-4 week processing time, or sold-out items are available for PRE-ORDER. You will receive a ship date via email once your order is confirmed. Please email email@example.com with any specific questions regarding PRE-ORDER.
How fast will it my order be processed?
Short answer: Processing time varies from item to item. Please check your specific item for processing time information. Some items may take up to 14 business days prior to shipping.
Long answer: Things take time! We are working to decrease our processing time so you can get your items sooner. Please reach out to Sophie for exact dates or expedite requests. We are happy to accommodate as best as we can. Please note that processing time does not include weekends or holidays - business days only.
Once your order ships, you will receive an email with tracking information for up-to-date order status.
Can I cancel or modify my order?
We can try our best! Once your order is placed, we work as quickly as possible to get the order in the mail. Please email firstname.lastname@example.org with your change/cancel request as quickly as possible and we will do our best to accommodate your request.
Can I make a custom or bulk order?
Absolutely! Please email email@example.com with your request.
You will receive a tracking number via email once your order is on the way. Most orders will arrive in 5-10 business days after shipped. Due to C-19, your order may be delayed and could take up to 14 business days. Please chat Sophie or purchase expedited shipping if you would like to receive your order within 3 days.
What are my shipping options?
Due to the current delays, all orders ship FREE by USPS mail (5-10 days). Express shipping is available through UPS for an additional cost.
STANDARD (ALL ORDERS SHIP FREE)
5-10 business days after the tracking number is provided via email. All STANDARD packages are shipped USPS.
2-4 business days after the tracking number is provided via email.
UPS Next Day (Rates Vary on Location)
Please note all Next Day orders will ship "Next Day" AFTER the processing time is completed. Please check item details for specific item processing information as it varies.
I need my order by a certain date, is that possible?
If we can make it happen, then we will make it happen! Please contact Sophie via chat, email, or Instagram DM if you would like your order by a certain date.
HELP! I haven't received my order!
Please email firstname.lastname@example.org or DM @shopbysophie__ so we can help. Please note that Shop By Sophie is not responsible for lost/stolen items once declared 'Delivered' by the post service.