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~ FAQ ~

 

CHAT WITH SOPH ON THE BOTTOM OF YOUR SCREEN WITH ANY IMMEDIATE QUESTIONS OR REQUESTS! 

  

How long will it take for my order to arrive? 

~Due to Covid-19 items are taking longer to arrive than expected. We apologize for any and all delays in shipping. Please reach out to us for more information regarding your specific order.~

Short answer: Processing time varies from item to item. Please check your specific item for processing time information. Some items may take up to 14 business days prior to shipping. 

Long answer: Things take time! We are working to decrease our processing time so you can get your items sooner. Please reach out to Sophie for exact dates or expedite requests. We are happy to accommodate as best as we can. Please note that processing time does not include weekends or holidays - business days only.  

 

What are my shipping options? 

Due to the current delays, all orders ship FREE by USPS mail (5-10 days). Express shipping is available through UPS for an additional cost.

You will receive a tracking number via email once your order is on the way.  Most orders will arrive in 5-10 business days after shipped. Due to C-19, your order may be delayed and could take up to 14 business days. Please chat Sophie or purchase expedited shipping if you would like to receive your order within 3 days. 

 

I need my order by a certain date, is that possible? 

If we can make it happen, then we will make it happen! Please contact Sophie via chat, email, or Instagram DM if you would like your order by a certain date. 

 

Can I make a custom item?  

Yes - we would love it! Sophie loves customizing items and will work with you on your design vision. Please click here to fill out the form or visit the "Custom Orders" page found in the footer. You may also chat, email, or instagram DM Soph to get started on your custom piece! 

 

How will my order be packaged? 

Shop By Sophie re-uses packaging when possible. All other orders will arrive in a variety of packaging with special gifts and surprises in each order. 

 

What is your return policy? 

Short answer: All items are final sale.

Long answer: We want you to love your purchase! Contact Sophie via chat or email if you are unsatisfied with your item 10 days of delivery date for an exchange on any unworn and unopened items.

Did someone get a gift and you don't love what they chose? DON'T STRESS! Chat, email or instagram DM Soph to exchange your gift for an item you love.

Can you cancel or change my order? 

We can try our best! All items are final sale and items are made to order. If your order is still in the que, then we would be happy to accommodate! email sophie@bysophieinc.com with your change/cancel request.

 

Are you in retail stores? 

You know it! Stop in and shop our collection at a variety of stores across the US. 

- Stellar Bodies // Atlanta, GA

- Modern Chemist // Brooklyn, NY

- Luck Lafayette // Lafayette, CA

Interested in adding Shop By Sophie to your store? Please click here to fill out the wholesale form or visit the "Wholesale" page found in the footer. You may also chat, email, or instagram DM Soph to get started on your store order! 

 

Do you offer any sales or promotions? 

Text "HI SOPH" to 814-93 for all promotions, perks, styling tips, and more. 

 

What about gift wrap? 

Um, YES! we ❤️ presents! Send Soph a note via email, chat, or Instagram DM AFTER your order is complete with your gift wrap and/or note requests. 

 

Is your website secure? 

It sure is! All pages that ask for your personal information are secure through secure socket layer (SSL). 

 

Do you ship internationally? 

coming soon... 

 

Do you offer bulk discounts / large order discounts? 

Yes! We love office orders, party favors, and more. There is a minimum order requirement with discounts based on your request. Chat, email, or instagram DM for more information.  

 

Do you sell wholesale? 

You know it! Please click here to fill out the wholesale form or visit the "Wholesale" page found in the footer. You may also chat, email, or instagram DM Soph to get started on your store order! 

 

What is gold filled? 

Gold filled jewelry is one affordable alternative to solid gold jewelry. Gold filled items consist of a genuine layer of gold that is bonded to a base metal. Gold filled items are thicker when compared gold plated making it a durable alternative for lasting color. Gold filled items are very friendly to those with allergies or sensitive skin. If you clean the item properly, then the gold color could last you a lifetime. 

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